Contact

Need Help?
Call Customer Service
(502) 587- 0603

MSD's 24 hour Customer Service Department is always available to answer any questions...

My sewer is backed up. What should I do?
Will you please explain my wastewater bill?
What is a sinkhole?
When will sewers be available in my area and what is the cost?

Submit your service requests using MSD's Online Service Center.

Mail correspondence to:

MSD - Customer Service
P.O. Box 740011
Louisville, Kentucky 40201-7411

Office Location Address:

MSD Building
700 West Liberty Street
(corner of 7th and Liberty St.)

Need a map and directions to MSD?

MSD Offices will be closed on all dates listed in the holiday schedule:
2008 MSD Holiday Schedule

See below to contact a specific department or area of interest.

Department/Area of Interest	Contact Person (click on for email)	Phone Number
Affirmative Action	Deby J. Mettling	502-540-6261
Assessments / Collector Sewer Projects	Derek Guthrie	502-540-6370
Assessment Warrants	Elizabeth Tinker	502-540-6273
Billing/Revenue Issues for Wastewater/Stormwater	Paul Hollensead	502-540-6337
Board Information	Dana Price	502-540-6204
Capacity Charge Waivers	Leisa Calloway	502-540-6212
CERES Principles	James Hunt	502-540-6114
Combined Sewer Overflow (CSO)	Angela Akridge	502-540-6136
Community Affairs / Press Contact	Becky Bennett	502-540-6552
Computer Issues	Bruce Seigle	502-540-6234
Connection Fee	Leisa Calloway	502-540-6212
Consent Decree/EPA	Brian Bingham	502-540-6145
Customer Communications / Customer Interaction Team Liaison	Pat Kirk	502-540-6345
Customer Relations Department Issues	Pat Kirk	502-540-6345
Customer Relations Requests	Customer Relations	502-587-0603
Development Review	Randy Stambaugh	502-540-6386
Disaster & Emergency Services (DES)	Bud Schardein	502-540-6346
DiverseWorks	June Embers	502-540-6350
Easements and MSD Property	Mark Hill	502-540-6226
Emergency Response	Dennis Thomasson	502-966-3877
Employment	Kathy Cooksie	502-540-6218
Energy Efficiency	James Hunt	502-540-6114
Enforcement (WDR & Hazmat)	Marsha Jenkins	502-540-6320
EPA Consent Decree	Brian Bingham	502-540-6145
Facilities/Physical Assets	James Hunt	502-540-6114
Flood Protection System	Tom Middeler	502-540-6804
Floodplain Issues	Randy Stambaugh	502-540-6386
GIS (Geographic Information Systems)	Bruce Seigle	502-540-6234
Green Lights Program	James Hunt	502-540-6114
Industrial Pretreatment / Hazardous Materials Control Team	Lisa Gaus	502-540-6910
LOJIC	Curt Bynum	502-540-6121
Land/Easement Acquisition	Deborah Kent	502-540-6053
Landscape Restoration	Phyllis Croce	502-540-6456
Litigation / Legal Issues	Paula Purifoy	502-540-6622
Map and Data Sales, LOJIC	Ken Bailey	502-540-6150
Odor Problems	Sharon Worley	502-540-6464
Open Records Requests	Mark Hill Glenna Todovich	502-540-6226 502-540-6257
Permits – Stormwater	Brian Bingham	502-540-6145
Permits – Wastewater Treatment Plant	Alex Novak	502-540-6793
Project WIN	Angela Akridge	502-540-6136
Property Service Connections	Randy Stambaugh	502-540-6386
Publications	Pat Kirk	502-540-6345
Quality Charge Billing Disputes	Marion Gee	502-540-6522
Red Book Property Atlas	Jane Poole	502-540-6435
Safety / Health Issues	Allen Adams	502-540-6248
Sanitary Sewer Overflow (SSO)	Angela Akridge	502-540-6136
Sanitary Sewer Problems	Customer Relations	502-587-0603
Sanitary Sewers / Records	Julia Muller	502-540-6343
Service Requests	Customer Relations	502-587-0603
Stormwater Problems	Customer Relations	502-587-0603
Stream Monitoring	Justin Gray	502-540-6398
Wastewater Treatment Plant (WTP) – Morris Forman	John Loechle	502-540-6209
WTP Tours (except Morris Forman)	Customer Relations	502-587-0603
WTP Tours (Morris Forman)	Alex Novak	502-587-6793
Water Quality	Justin Gray	502-540-6398
Watershed Area Team Leaders:
Beargrass Creek	Bill Chamberlain	502-540-6220
North County / Floyds Fork	John Loechle	502-540-6209
Morris Forman WTP	John Loechle	502-540-6209
Mill Creek	Dave Schaftlein	502-540-6434
Pond Creek	Dave Schaftlein	502-540-6434
Watershed Planning	Derek Guthrie	502-540-6370