MSD's Neighborhood Maintenance
Program was developed in 1993 to identify about 50 neighborhood areas in the utility's
drainage service territory. These neighborhood areas have been designed to include
MSD's entire drainage service area. Service requests are grouped by neighborhood and
maintenance visits are scheduled on a yearly basis. The Neighborhood Maintenance
Program enables MSD to better respond to customers with more definitive schedules.
It also provides a program for resolving drainage problems not requiring a large capital
improvement project to correct. In addition, this program increases MSD's
productivity by locating crews in more concentrated areas. Meetings are scheduled
ahead of time to establish priorities with suburban city officials or neighborhood leaders
for determining whether our Maintenance Department can address other drainage
concerns. The extent to which service requests within a neighborhood can be resolved
depends upon the number of service requests and the amount of field work that is necessary
to correct the drainage need. Generally, MSD schedules three to four weeks of work
in each neighborhood.
Return to Programs & Projects